Skip to content

Shipping policy

Shipping Policy

Effective Date: 9/2/2023
Last Updated: 11/21/2024

Thank you for choosing Drakken Industries! This Shipping Policy outlines how we handle shipping, delivery, and related updates for products purchased through our website, www.drakkenusa.com.

1. Shipping Methods and Timeframes

We offer the following shipping options:

  • Standard Shipping: Orders processed Monday through Friday before 2:00 PM EST. Delivery typically takes 3-7 business days, depending on the destination.
  • Expedited Shipping: Orders processed Monday through Friday before 2:00 PM EST. Delivery typically takes 1-3 business days.
  • International Shipping: Orders processed Monday through Friday before 2:00 PM EST. Delivery times vary based on the destination and customs requirements.

Important Notes:

  • Orders placed after 2:00 PM EST or on weekends and holidays will be processed the next business day.
  • Delivery times are estimates and may be affected by weather, carrier delays, or other unforeseen circumstances.

2. Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • The shipping method you select.
  • The weight, dimensions, and destination of your order.

You will have the opportunity to review all shipping charges before completing your purchase.

3. Order Processing Time

We aim to process all orders the same business day if placed before 2:00 PM EST. Orders placed after this time or during peak seasons/promotions may require additional processing time.

You will receive an order confirmation email once your order is placed, followed by a shipping confirmation email with tracking details once your package is shipped.

4. Shipment Tracking

Once your order has shipped, you will receive a confirmation email or text message containing a tracking number.

  • Use the provided tracking link to monitor your shipment’s status and estimated delivery date.
  • For text message notifications, reply "TRACK" for updates.

If you do not receive your tracking information within 24 hours of your order being shipped, please contact us at sales@drakkenusa.com.

5. Shipping Restrictions

We may not be able to ship to certain locations due to:

  • Legal restrictions in your region or country.
  • Carrier limitations.

If your address is ineligible for shipping, you will be notified during the checkout process.

6. Lost, Delayed, or Damaged Shipments

If your shipment is lost, delayed, or arrives damaged:

  • Contact our customer support team immediately at sales@drakkenusa.com or reply "HELP" to our text message updates.
  • Provide your order number, tracking details, and photos (if applicable) for damaged shipments.

We will work with the shipping carrier to resolve the issue and, if necessary, initiate a replacement or refund.

7. International Shipping

For international orders:

  • Additional duties, taxes, or customs fees may apply and are the responsibility of the customer.
  • Delivery times may vary due to customs clearance.

Please check your local import regulations before placing an order.

8. Returns and Exchanges

If you wish to return an item, please refer to our Return and Refund Policy for detailed instructions on eligibility, return processes, and refund timelines.

9. Email and Text Message Updates

To keep you informed:

  • You will receive email updates for order confirmation, shipping status, and delivery.
  • If you opt into text message notifications at checkout, you will receive real-time shipping updates and alerts.

Managing Notifications:

  • To unsubscribe from marketing messages, click "unsubscribe" in the email or reply "STOP" to text messages.
  • Transactional updates (e.g., order and shipping confirmations) will continue regardless of your subscription status.

10. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us:

Drakken Industries
790 West 20 Street #103
Hialeah, FL 33010
Phone: 305-556-5266
Email: sales@drakkenusa.com